At Rimberio Cosmetics, we believe that beauty and science should extend to every aspect of your experience with us, including our returns and exchanges process. We want you to be completely satisfied with your premium beauty products.

Quick Summary: We accept returns and exchanges within 15 days of delivery. Products must be unopened, unused, and in original packaging. Some items are final sale due to hygiene and safety considerations.

Return & Exchange Timeframe

You have 15 days from the delivery date to request a return or exchange for eligible items.

Eligibility Requirements

To be eligible for a return or exchange, items must meet the following criteria:

  • Products must be in original, unopened packaging
  • All seals and safety labels must be intact
  • Items must be in resalable condition
  • Original receipt or order confirmation is required

Non-Returnable Items

For health, safety, and hygiene reasons, the following products cannot be returned or exchanged:

  • Direct Acids (due to specialized formulation and safety considerations)
  • Fragrance Sets for Men & Women (once opened due to hygiene reasons)
  • Christmas Kits & Gift Sets (if any seals are broken)
  • Gift Cards (all sales final)
  • Any products with broken seals or signs of use

Return & Exchange Process

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information using our template below.

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions.

Step 3: Ship Your Return

Package your items securely and include the Return Authorization Number. Ship to:

Rimberio Cosmetics Returns
530 Pearl Street
Sacramento, US 95826

Step 4: Processing

Once we receive your return, please allow 3-5 business days for processing.

Return Request Template

Copy and paste this template into your email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Rimberio Cosmetics Customer Service, I would like to request a [return/exchange] for my order. Order Number: [Your Order Number] Order Date: [Order Date] Reason for Return/Exchange: [Please specify] Items to Return/Exchange: – Product Name: [Product Name] – SKU/Item Code: [If available] – Quantity: [Number] – Reason: [Reason for return] Preferred Resolution: [ ] Refund to original payment method [ ] Exchange for [Product Name/SKU] [ ] Store credit I confirm that the items are unopened, unused, and in their original packaging. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Refund Timeline

  • Credit Card/PayPal Refunds: 5-10 business days after we process your return
  • Store Credit: Issued immediately upon return processing

Refund Method

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Shipping costs are non-refundable unless the return is due to our error.

Exchange Shipping

For exchanges, we’ll cover the shipping costs for your replacement items. You are responsible for return shipping costs unless the product was defective or we made an error.

International Returns

As we serve customers worldwide (excluding certain Asian and remote regions), international returns follow the same policy. Customers are responsible for any customs duties or international shipping costs associated with returns.

Need Assistance?

Our customer service team is here to help with your returns and exchanges:

Email: [email protected]

Response Time: 1-2 business days

Business Hours: Monday-Friday, 9:00 AM – 5:00 PM PST

At Rimberio Cosmetics, we’re committed to ensuring your satisfaction with our scientifically-backed beauty products. We approach every return with the same precision and care that defines our product formulations.